Privacy Policy

This policy explains what 3PSync (“we”, “us”) collects when you visit 3psync.com or contact us through it, and what we do with it. 3PSync, 8 The Green, Ste B, Dover, Delaware 19901, United States, is responsible for this data, and you can reach us about it at hello@3psync.com. This policy covers this marketing website only. The arcWorks application is governed by the agreement you sign with us when you become a customer.

What we collect

Things you send us. When you use the contact, partnership or newsletter forms we receive what you enter: your name, work email, company, and message (the newsletter asks only for your email). We also record the address of the page you submitted from, so we know which part of the site you came from.

Technical data. Like any website, our hosting infrastructure receives your IP address and browser details with each request. Our form endpoint holds your IP address in memory for about a minute to limit spam, then discards it. Our hosting provider keeps standard access logs for security and operations.

What we don’t collect. This site sets no cookies, runs no analytics or advertising trackers, and loads no third-party scripts. Fonts are served from our own domain, so your visit isn’t reported to a font provider either.

Booking a walkthrough. The “Book a 15-min walkthrough” buttons take you to a scheduling page run by HubSpot, in a new tab. Nothing from HubSpot loads on this site. What you enter on that page is collected by HubSpot on our behalf so we can hold the meeting, and HubSpot’s own privacy notice also applies there.

Why we use it

• To reply to your enquiry, arrange a walkthrough, or discuss a partnership. We rely on our legitimate interest in responding to people who contact us, and on steps you ask us to take before entering into a contract.
• To send the newsletter you subscribed to, based on your consent. Every email includes a way to unsubscribe, or you can email hello@3psync.com at any time.
• To keep the site and forms secure and working, based on our legitimate interest in protecting our service.

We don’t sell your data or use it for advertising.

Where it goes

Form submissions are stored in our own arcWorks system, where our team reads and replies to them. arcWorks and this site are hosted on Amazon Web Services (AWS) in the United States, which processes data on our behalf as our hosting provider. Walkthrough bookings are handled by HubSpot. If a submission can’t reach arcWorks, it’s recorded in our server logs so it isn’t lost.

Where these providers process data outside the UK or European Economic Area, we rely on appropriate safeguards such as standard contractual clauses.

How long we keep it

We keep enquiries for as long as we’re in conversation with you and for a reasonable period afterwards, then delete them. Newsletter details are kept until you unsubscribe. Server logs, including any submission that couldn’t be delivered, are deleted automatically after about 90 days.

Your rights

Depending on where you live, including under UK and EU data protection law, you can ask to access, correct, delete, or receive a copy of your personal data, and object to or restrict how we use it. Where we rely on your consent, you can withdraw it at any time. Email hello@3psync.comand we’ll respond within one month.

If you’re unhappy with how we’ve handled your data, you can also complain to your local data protection authority. In the UK this is the Information Commissioner’s Office (ico.org.uk).

Changes and contact

If we change how we handle your data, we’ll update this page and the date at the top. Questions about this policy go to hello@3psync.com, or by post to 3PSync, 8 The Green, Ste B, Dover, DE 19901, United States.